Power LCL User Guidance
Account Registration Guide
- Start with “Register Account” by providing the required information.
- During User Identification, select the appropriate identity type: Consignee, Intermediary Trader, or Manufacturer Shipper.
- An activation email will be sent to your registered address; please click the activation link to proceed.
- Upon successful activation, you can log in using your email and password.
Price Inquiry Procedure
- Access the “Price Inquiry” section and input essential details such as port selection, shipment specifics, and pricing criteria.
- Click on ” Price Inquiry ” to receive an initial rate estimate. You can adjust the input data and conduct multiple recalculations to explore different pricing scenarios until you reach a satisfactory rate.
Order Online
Once you are satisfied with the rates, click “Order Online” to proceed. At this stage, please provide accurate details for both the Shipper and Consignee (for Triangle Trade, include the 1st and 2nd Bill of Lading information respectively), along with the cargo specifics. Based on these updated and accurate inputs, you will need to recalculate the total amount. After submission, both the Shipper and Consignee will receive a pre-order confirmation email, marking the beginning of the formal booking process.
Order Management
Our “Order Management” system allows you to monitor and track your shipment with real-time updates at any time. The system includes two main sections: “My Orders” and “Other Party Orders”.
“My Orders” displays the orders you have placed (typically for Consignees), while “Other Party Orders” shows orders placed by third parties (typically for Shippers). Use the scrollbar to access additional details.
Enhanced functionalities are available under “Operation”:
- “Confirm Order”: Shippers need to click this button to initiate the booking process, after which our Customer Service team will begin processing the order.
- “Details”:
- Order Progress Bar: Provides visibility into the current status of your order.
- Shipper and Consignee: Edit(if necessary) and then Confirm, otherwise leave after review.
- Shipment Info: The data shall be revised/corrected according to the Shipping Instruction and the draft Bill of Lading (later).
- Amount Breakdown: The amount could be modified/corrected with precise weight and measurement details sourced from the warehouse.
- Return to ‘Operation’: Navigate back at any time for further actions.
- Logistics: Click to view each step and the actual timing of all related operations.
- Upload Files: Use this option to upload documents, such as the Shipping Instruction from the Shipper and Payment Slips from the Payer.
- Data Download: Access all uploaded files (e.g., Shipping Instruction, Payment Slip) and downloaded documents (e.g., Shipping Order, Warehouse Receipt, draft Bill of Lading, Invoice).
CS (Customer Service) Desk
The CS Desk is your dedicated support channel for inquiries and assistance. You can initiate new questions or review responses from historical records to stay informed and maintain a comprehensive record of interactions.
When submitting a new question, we encourage you to provide detailed and precise information. This will enable our Customer Service team to respond promptly and accurately, ensuring a seamless and efficient support experience.
Configuration
This section empowers you to manage and update your account information, encompassing both personal and company details, as well as adding or modifying shipper and consignee data and managing password changes.
The Staff Management tool facilitates the addition or removal of sub-users, streamlining the management of your team. Through Role Management, you can precisely configure and customize user permissions and access rights, ensuring optimal control and security over your account’s operations.